1 reviews | Active since Jan 2010
Contravention of National Credit Act (NCA), 2005 by Standard Bank and ******** retainment of my funds
On 15 October 2025, Standard Bank internet banking application experienced huge technical challenges that resulted in lack of ability to process payments by consumers (me).
This unfortunate situation resulted in ******** debiting of my account by Standard Bank without care and reversal of the funds by Standard Bank for more than 72 hours in counting.
This ******** retainment of my funds has caused severe financial distress to my family as I could not pay for much-needed services of a physician. Moreover, I could not pay some of my service providers that I am indebted to.
This is a clear case of contravention with National Credit Act (NCA), 2005 by Standard Bank. This financial misconduct has impacted my family's health, my financial position, my dignity and freedom to utilize own funds willingly and timeously.
When engaging the first Standard Bank agent, I was informed that the process of reversal of my funds was going cost me additional charges. This response was and still is totally unacceptable as the fault was with Standard Bank and its associated services. I was transferred to a digital department agent that confirmed that Standard Bank was indeed experiencing technical challenges with its bank application services. It was indicated that the reversal of my funds will be prioritized with no additional charges and will not exceed 48 for the funds to reflect on my account. This promise has unfortunately not been fulfilled, and I continue to be severely inconvenienced by this derogatory treatment by Standard Bank.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Both transactions were deemed unsuccessfully processed and this was confirmed by an error message after both attempts. No payment confirmations were received on both transactions. I have also sent Standard Bank 3-month bank statement.
Both transactions were deemed unsuccessfully processed and this was confirmed by an error message after both attempts. No payment confirmations were received on both transactions. I have also sent Standard Bank 3-month bank statement.