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Rvdw
Ryno van der walt

1 reviews | Active since Jun 2011

06 Sept 2017, 11:43

Contravening the credit act

I contacted standard bank to open a investment account over the phone. I was told that no credit check was to be done since it is NOT a credit product. Nor was I told that the opening of the account will take 21 days?????

I did NOT give permission for standard bank to do a credit check TWICE! If I don't receive a response I will take the matter further. My credit score is lowered as result of this and standard bank is the first to decline credit due to scoring!

0
Replies (8)
Standard Bank
Standard Bank's reply07 Sept 2017, 17:09
Official

Dear Ryno

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you as soon as possible.

Regards,

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply08 Sept 2017, 10:16
Official

Dear Ryno

Thank you for taking our call and we appreciate your feedback.

Regards,

Complaint Resolution Centre

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Rvdw
Ryno van der walt's update18 Sept 2017, 09:18
Reviewer Update
I received a call but still no action has been taken. The credit enquiries STILL reflects on the bureau
Standard Bank
Standard Bank's reply18 Sept 2017, 09:54
Official

Dear Ryno

Thank you for posting the message and allowing us the opportunity to relook into the matter.

We will be in contact with you as soon as possible.

Regards,

Complaint Resolution Centre

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Rvdw
Ryno van der walt's update28 Sept 2017, 22:47
Reviewer Update
And waiting.... still.... 11 days have passed since the reply on this website - and guess what! 1. Complaint STILL not resolved 2. No phone call received. It has taken standard bank more than 11 days to pick up a phone or type an email. Pathetic! You can "relook" all you want but I am just interested in results! I will be laying charges with the authorities as this is a rather serious matter.
Rvdw
Ryno van der walt's update20 Oct 2017, 10:46
Reviewer Update
Well well well... and look... almost two months have passed and guess what happend! NOTHING, exactly what I expected from standard bank. This kind of service is pretty "standard" at "standard" bank. I am laying charges and I hope this goes viral in the media. Pathetic is not even close to describing this. Don't even try to apologise! Useless!
Standard Bank
Standard Bank's reply20 Oct 2017, 14:18
Official

Dear Mr Van Der Walt

Thank you for posting the message, the matter has been escalated.

Regards,

Complaint Resolution Centre

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Rvdw
Ryno van der walt's update26 Oct 2017, 10:44
Reviewer Update
Was contacted on Friday 20 October 2017 and advised that I will be contacted within 24hours. Today is 26 October 2017. I have reported this to the NCA and FAIS. I will obtain an affidavit at the SAPS today. Pathetic.