1 reviews | Active since Nov 2017
I took a loan on our home. More than 2 years ago. The premium calculated was approx R1300.00. I received two letters thereafter confirming increase in premium. To date my premium is R1519.00. Two weeks ago I receive a letter notifying me the contract signed had an calculating error so they have now reviewed my contract and the premium will now be R2400.49. I contacted bank and ombitsman who is now trying to solve the problem as I am on disability pension and cannot afford the high premium. This month the minute money went into my account the bank just deducts the new premium while the matter is still pending to be resolved. If i had known at commencement of contract the premium would be so high I would not have continued with the loan. Now I am really in a predicument. As far as I am concerned it was a mistake from their side and they have now just broken the original contract. And to crown it all I asked for a fixed rate which they said they done, but in actual fact according to premiums from date of contract it does not seem so.
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We apologize for the inconvenience and undue frustration, this has caused.
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Regards
Simphiwe Mtolo
Complaint Resolution Centre
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Best regards,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Thank you for posting your comments.
Kindly note matter was dealt with accordingly and a referral letter was emailed to you.
We appreciate your patience and understanding.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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***
Best regards,
Thank you for posting your comments.
Kindly note matter was dealt with accordingly and a referral letter was emailed to you.
We appreciate your patience and understanding.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Best regards,
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