KR
Kirsten R

1 reviews | Active since Jun 2016

04 Jun 2016, 10:59

Contract Save

<p>I opened a contract save account with Standard bank. This account allows you to save a set amount monthly for a year, the first year this was great I received all my saved money at the end of the year in 2015. This was the year the account matured.</p> <p>Although I withdrew all the funds I asked them to continue with the account. </p> <p>One year has past and the account has matured once more. This time however I was only given R1400 instead of my saved amount of R2400 as I save R200 per month. </p> <p>I have the app on my phone however I can only go back till December. A statement was given to me in the Branch also starting in December. </p> <p>Debit orders from my cheque account has been going off on a monthly basis. </p> <p>My question is then where did the R1000 go? As I have once received the full amount. And how am I supposed to argue my case if the bank charges me for lengthy statments. </p> <p>I have decided to close the account and will be doing the same with my cheque account. </p>

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Replies (2)
Standard Bank
Standard Bank's reply06 Jun 2016, 08:21
Official

Good day Kirsten Roubain

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Best regards,

Standard Bank
Standard Bank's reply09 Jun 2016, 05:10
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 09 June 2016.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Best regards,