JM
Jeandré Maritz
1 reviews | Active since Oct 2019
26 Nov 2020, 11:37
Contract
I would just like to find out how exactly you are able to close a call and say it has been resolved when it has not? I requested the initial contract that was signed when I opened my credit card and I was told that you are unable to find this contract? How is that possible? Should you not keep a record of these contracts? I opened this account in July.
The reference number for my request is ***. Please provide me with a copy of this contract.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
26 Nov 2020, 15:44Dear Jeandré Maritz
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply26 Nov 2020, 15:44
Official
Dear Jeandré Maritz
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
JM
Jeandré Maritz's updateReviewer Update
26 Nov 2020, 15:47No no.. You misunderstood. I don't want your automated response. I want the signed contract.
I will await your feedback.
I will await your feedback.
JM
Jeandré Maritz's update26 Nov 2020, 15:47
Reviewer Update
No no.. You misunderstood. I don't want your automated response. I want the signed contract.
I will await your feedback.
I will await your feedback.