Continuously shocking service from Standard Bank (including Ucount)

Standard Bank had a fairly simple Ucount rewards programme in the past but it has been nothing but problematic this year. They decided to complicate it - and guess what, on top of already high monthly bank charges, you still have to pay to be part of the rewards programme. And now, there is constantly glitches in their system. You have to notify them that you have reached their top most tier level and that you meet all the requirements for them to grant you maximum rewards where applicable - their system are so retarded that it cannot think that hard. This happened to me at the beginning of the year and they throw their terms and conditions at you regarding timeframes within which you must notify them! Surely they could just do their job - why must I notify them?

Now the latest, they decide to untick certain options on my profile resulting in me dropping to a lower tier level. This happened around September and now again. And when I queried it, they say that I unticked it! So much easier to blame the customer!

If they do not reverse this mistake of theirs for now and for September, then it is time to reconsider this rewards programme as well as banking with Standard Bank. This has been really attrocious for the past few months anyway!