Continuous terrible service

This is my second complaint in a space of less than 4 months about the same bank standard bank thohoyandou plaza, the same branch and the same employees. I visited the standard bank at Thohoyandou plaza. I needed to receive money from moneygram. Normally the service takes not longer than 30 minutes. When I got to the teller I was sent back because the manager who was suppose to authorize my payment was not available and when I asked about her whereabouts I was not given a straight forward answer and only told to sit down. This is my second complaint about the manager takalani. I am frustrated by the consistent incompetence and lack of efficiency that I have to endure repeatedly when. I visit the bank.