Continuous bad service

<p>As a client I bad to be ignored by an institution you have been doing business with. I have a trust account with standard bank and have had bad service in the past. I requested a balance on the trust account and was provided with an email to request the information and the email bounced and was provided with the second email which again bounced and requested a consultant or someone to call, but preferably email so everything is on email. The gentlemen by the name of Sibahle.Dlomo asked me to call client service which I indicated I don’t want phone communication rather email. I send the gentlemen an email that I’m still waiting, am I going to get help or not, never got any word from him. What a bad service from such a reputable institution.</p>