Continues poor service

After being let down by the Prestige banker of Helderberg branc once again. I phoned the call center. They were so upset by the poor service I got from the branch, they promised to get me feedback in 3 days. I was going to get feedback 29 Feb<br> <br> Guess what? No feedback 29 Feb and when I called today, I was told I will get feedback by 3 March now. No manager available to assist.