Continues bad service from Standard bank

I called standard bank 3 times today with no help.

I app**** for a new credit card if January and the card is not added to my dashboard on my app. I called for the card to be added. I was not assisted because apparently I did not pass the security verification though I answered everything they asked.

This is a new card all I wanted to do is to make a manual payment to the card as there is no debit order linked to it.

I wanted to do this before any Interest is charged on the monthly fee and new card fee that is charged.but because I can not see this amount on my app I don't know what the amount is to pay.

This is not the first bad experience I have had with connection with a credit card my first credit card I cancelled as the service was bad but seems like nothing has changed.