Continues bad service

I am writing today to complain of the poor service I received from your business account department on November 22, 2022. I visited Standard Bank personal site to link a new account on the app. The personal banker tried to assist on adding new account but due to lack access, she could not link the two accounts. The banker in Potchefstroom called the business banker by the name of Bonolo Makgala to assist with accounts. She realized the new account in questioning opened at Van der Walt in Pretoria with another banker, reason being of ill treatment and bad service from them (Bonolo and Neo).

The lady in Potchefstroom called Bonolo via Microsoft team. She asks her to assist with the linking of old and new account, she said proudly she cannot deal with the new account, which is not open by them, she even called Neo Moloi and confirmed, if is in relation of new account we need to call the lady who open account with. The Helpful Mrs. Molepo called the lady, but she was not available.

Mrs. Molepo tried to assist temporally, just to make payments on the 25th of November 2022. A true ambassador and caring employee of Standard Bank. If it was possible will be lovely to clone everyone to be like Potchefstroom personnel.

The annoying part for me, if I need assistance through the office of Standard bank, only person who can assist is Pretoria business account. I am not always in Pretoria, choose Standard believing is all over the country. In my situation the account belongs to them not the company. Now I am in Potchefstroom, are you saying should drive to Pretoria to solve the matter and with who’s expenses?

Bonolo and Neo they did not want to help because I open account with someone else… The first account they took over from someone who left the company, and they are proudly continuing giving bad service as if Standard bank is only existing bank.

Lastly, I need clarity on going forward, the APP problem is not resolved, and the bearer of my account are refused to give me a proper service. I stayed with Standard bank out of loyalty, I did try to move but people in your company who give the utmost service, convincing me to stay. Want to plea with authority to change this thing of personnel owning clients. If is company rule is not working for me as your clients.

Kind regards,

AL Shabalala

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