continued pathetic service

Continued pathetic service

1. A week ago I realized that on my credit card statement that standard bank has been charging me “card fee” for the last 5/6 months. Upon enquiring with my banker i was give some explanation that does not explain what this card fee is. After complaining on this platform they called back and offered to reverse the charges by the 11th April but to date nothing happened.

2. Today the 13th April i go to put on fuel in the the car and when i pay am told my card is declining when i know fully well there isn’t money in the account. I called the private banking line for help line but no luck as the line kept ringing . The i called my banker on her cellphone and she still could not figure out why am unable to transact. I even tried to withdraw but still nothing.

Then i used another card from Capitec and it worked. So later i tried to transfer money to my capitec card and opted for the money to become immediately available and guess what it worked because this greedy bank stands to benefit R50 they charged me for that service.

I then also realized that they charged me for the “insufficient” funds as i kept trying to swipe and withdraw. So my monthly private banking fees are for what excatly.

I’m done with this pathetic bank , now wonder your branches are closing it’s this nonsense service.