Contempt for Customers

<p>I logged into STD online banking only to get a message to contact customer care as there was a security concern regarding my account.</p> <p> </p> <p>I called and got the ususal "we experiencing high traffic volume blah blah" message so had to hold on for 5 or so mins all at my expense (time and money) of course. Eventually the call was answered and the reason my account was on hold was that I swopped my sim card. I have to wait 24hrs before I can transact.</p> <p>That's all very well, do your security checkts etc but have the courtesy to contact your customers and communicate the issue with them and sort it out with the minimal inconvenience to the client. But no, that would be too considerate for a bank, instead they take a reactive approach and make it hugely inconvenient for the customer. </p> <p> </p> <p>Thanks for nothing Standard Bank.</p>