Contactless, online and Poor Service at Standard Bank

As much as they are closing branches and encourage people to do online transactions and ATM deposit, I had bad experience when depositing money into the ATM at Southgate Mall, money stacked in the ATM machine and thereafter the ATM machine issued technical error slip. I took the slip and went into the bank to report the incident at enquieries. I thought one of the bank staff will open the machine to confirm and release the money. Guess what? I was told that this matter will be investigated will only get my money between 3 to 7 working days. I tried to explain how urgent is the need for that money it didn’t work. Really!! Is it how things are to be done at Standard Bank. It is unacceptable!! Bad to worse service it can’t be correct.