Contacting branch

Guys seriously I have just complimented you the other day and now this is just stupid what you have done. I'm going to ask you questions in point form that way you cannot give me a dumb generic answer!<br> <br> 1. Why can you not just contact a branch directly? Takes between 5 and 20 mins to get put through to who you need to speak to! <br> <br> 2. Do you enjoy wasting your customers time by making us run around to get hold of a branch?<br> <br> 3. Why do the business cards of your consultants all have the general call center number instead of having their number(extension) on? This really defeats the point of a business card! It is deceiving!<br> <br> So please answer those 3 directly, number the responses 1-3 thank you! If you give me a generic response I will immediately start the process of changing banks.<br> <br> Thank you