TH
Tony H
1 reviews | Active since Feb 2010
09 Jul 2021, 11:22
Contact us page on website offers non-existent services
The "Contact Us" page on their website is a farce. They list three ways to make contact - none work.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
09 Jul 2021, 23:51Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply09 Jul 2021, 23:51
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
TH
Tony H's updateReviewer Update
10 Jul 2021, 08:45So the only "response" is a standard, canned reply apologizing for not responding! Why not just respond?!
There were five questions:
1. Why is the debit on a credit card put through 3 weeks before the due date on the statement?
2. How can a debit order be cancelled?
3. The credit card statement lists a non-existent email address (***)
4. The comment field on the contact us page does not accept "special characters" such as @ or ? Why not?
5. Statement download is limited to 3 months for credit card vs 6 months for current account. Both should be 6 months.
There were five questions:
1. Why is the debit on a credit card put through 3 weeks before the due date on the statement?
2. How can a debit order be cancelled?
3. The credit card statement lists a non-existent email address (***)
4. The comment field on the contact us page does not accept "special characters" such as @ or ? Why not?
5. Statement download is limited to 3 months for credit card vs 6 months for current account. Both should be 6 months.
TH
Tony H's update10 Jul 2021, 08:45
Reviewer Update
So the only "response" is a standard, canned reply apologizing for not responding! Why not just respond?!
There were five questions:
1. Why is the debit on a credit card put through 3 weeks before the due date on the statement?
2. How can a debit order be cancelled?
3. The credit card statement lists a non-existent email address (***)
4. The comment field on the contact us page does not accept "special characters" such as @ or ? Why not?
5. Statement download is limited to 3 months for credit card vs 6 months for current account. Both should be 6 months.
There were five questions:
1. Why is the debit on a credit card put through 3 weeks before the due date on the statement?
2. How can a debit order be cancelled?
3. The credit card statement lists a non-existent email address (***)
4. The comment field on the contact us page does not accept "special characters" such as @ or ? Why not?
5. Statement download is limited to 3 months for credit card vs 6 months for current account. Both should be 6 months.