SR
Steven R
1 reviews | Active since Jun 2023
23 Jun 2023, 12:48
Contact number update bizzare
I went to the branch (Phumulani Mall) to update cellphone number, first of all gentleman who assisted me was rude, it was like he is being forced to work, i didn't mind that at the time i just wanted to change cellphone number as my old number is recycled and being used by another person. The gentleman who assisted me didn't remove my old number he just added my new number, and my OTP's still goes to my old number which is somebody's number at the moment.
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Replies (8)0
Replies (8)
Standard Bank's replyOfficial
23 Jun 2023, 12:50Hi Steven
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply23 Jun 2023, 12:50
Official
Hi Steven
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
SR
Steven R's updateReviewer Update
27 Jun 2023, 10:31I tried to be a bigger person even though i was told "i am in good hands" and AGAIN went to the branch, this time around Midrand Boulders Shopping Centre, The gentleman who assisted me was very cheerful and friendly, asked me questions verified contact details, removed my old number and email address, happy with the service he gave me, big up to him. He added new ones, gave me OTP Form to sign. Here is the issue OTP Preferences still show my old number and email address, when i request otp the option is my old number my old email. If i lose my contact details it means Standard Bank can't update my details?
SR
Steven R's update27 Jun 2023, 10:31
Reviewer Update
I tried to be a bigger person even though i was told "i am in good hands" and AGAIN went to the branch, this time around Midrand Boulders Shopping Centre, The gentleman who assisted me was very cheerful and friendly, asked me questions verified contact details, removed my old number and email address, happy with the service he gave me, big up to him. He added new ones, gave me OTP Form to sign. Here is the issue OTP Preferences still show my old number and email address, when i request otp the option is my old number my old email. If i lose my contact details it means Standard Bank can't update my details?
Standard Bank's replyOfficial
27 Jun 2023, 10:50Dear Steven
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply27 Jun 2023, 10:50
Official
Dear Steven
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
27 Jun 2023, 15:09Hi Steven
we hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience. In the meantime, we will be closing the matter its expiring today, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank social media Team***
we hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience. In the meantime, we will be closing the matter its expiring today, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank social media Team***
Standard Bank's reply27 Jun 2023, 15:09
Official
Hi Steven
we hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience. In the meantime, we will be closing the matter its expiring today, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank social media Team***
we hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience. In the meantime, we will be closing the matter its expiring today, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank social media Team***
SR
Steven R's updateReviewer Update
27 Jun 2023, 15:13i am available to take a call
SR
Steven R's update27 Jun 2023, 15:13
Reviewer Update
i am available to take a call
Standard Bank's replyOfficial
27 Jun 2023, 15:18Standard Bank's reply27 Jun 2023, 15:18
Official
SR
Steven R's updateReviewer Update
28 Jun 2023, 08:08Thanks for the call yesterday, but now i can't even access the business profile, "Service error - This service is currently unavailable. Please try again later, while we investigate." and when i click back button and go to dashboard on card status it says Activate internet banking
SR
Steven R's update28 Jun 2023, 08:08
Reviewer Update
Thanks for the call yesterday, but now i can't even access the business profile, "Service error - This service is currently unavailable. Please try again later, while we investigate." and when i click back button and go to dashboard on card status it says Activate internet banking
Standard Bank's replyOfficial
28 Jun 2023, 08:11Dear Steven
We are so sorry to hear this.
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Kindest regards, Standard Bank Social Media Team***
We are so sorry to hear this.
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply28 Jun 2023, 08:11
Official
Dear Steven
We are so sorry to hear this.
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Kindest regards, Standard Bank Social Media Team***
We are so sorry to hear this.
We will follow up with our team and we will be in touch with further feedback.
Have a great day further.
Kindest regards, Standard Bank Social Media Team***