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Lelanie V

1 reviews | Active since Apr 2016

01 Jul 2016, 08:03

Contact details incorretly reflected on Standard Bank's database

<p>My cellphone number has been linked to an bank account which is not mine. I have been reporting this to them since November 2015. I am receiving calls and texts from the debt collector but the account is not in my name. </p>

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Replies (3)
Standard Bank
Standard Bank's reply01 Jul 2016, 08:57
Official

Good day Lelani Vermeulen

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply01 Jul 2016, 10:35
Official

Good day Lelani Vermeulen

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply13 Jul 2016, 07:40
Official

Good day Lelani Vermeulen

Trust you are well.

Please refer to email correspondence sent regarding the outcome of the matter.

We sincerely apologise and for the inconvenience caused and would like to thank you once again for allowing us the opportunity to rectify the matter.

Kind Regards

Complaints Resolution Centre

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