CB
Chantel B
1 reviews | Active since Oct 2020
13 Oct 2020, 19:17
Contact details as been updated but still registered on my old cell number
Good day i updated my contact DETAILS TODAY AT MY STABDARD BANK RANXH AND NOW THAT I WANT TO RESET MY PASSWORD ON MY BANKING APP IT IS STILL REGISTERED ON MY OLD CELL NR WHICH ISNT IN USE. Why did i waste my time at the branch if isnt been updated?
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
14 Oct 2020, 05:03Hello Chantel
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply14 Oct 2020, 05:03
Official
Hello Chantel
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
*** (fax)
***
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Standard Bank's replyOfficial
20 Oct 2020, 09:26Dear Chantel Breedt
Thank you once again for posting your comments.
Emails has been sent to you to assist with this matter to assist with this matter and I also tried calling you to no avail. Should you still require assistance with this matter, you are more than welcome to respond to me directly.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
Emails has been sent to you to assist with this matter to assist with this matter and I also tried calling you to no avail. Should you still require assistance with this matter, you are more than welcome to respond to me directly.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply20 Oct 2020, 09:26
Official
Dear Chantel Breedt
Thank you once again for posting your comments.
Emails has been sent to you to assist with this matter to assist with this matter and I also tried calling you to no avail. Should you still require assistance with this matter, you are more than welcome to respond to me directly.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
Emails has been sent to you to assist with this matter to assist with this matter and I also tried calling you to no avail. Should you still require assistance with this matter, you are more than welcome to respond to me directly.
Kind regards
Clint Petersen
Complaint Resolution Centre
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