Contact Centre worse than than Telkom!?!?

<p>Today there were 3 ********** transactions on my credit card. On a positive note, I received 2 SMS's alerting me to this. Also I received an automated phone call asking me to confirm if the transactions were legitimate.</p> <p> </p> <p>From then on, extreme frustration. The automated call diverted me to an "agent", but no-one answered for a long time. I then tried calling various numbers, but gave up waiting. These numbers included the no referenced on the SMS ( ********** 107) and the lost/****** card no. ( ********** 600). Trying again later, some-one eventually answered on the 1st no. only to inform me that I needed to contact the ***** dept. ( ********** 050). After another interminable wait, someone answered but then managed to cut me off when answering!!</p> <p> </p> <p>Later I was able to cancel my card using the phone app. Also I eventually made contact on the ***** no after another long wait, and was able to have case opened.</p> <p> </p> <p>However my complete dissatisfaction remains:</p> <p>1. Why is it so confusing about which number to call ?</p> <p>2. Why did it take so long and so many attempts to speak to an agent. Between 16:00 and 20:30 I probably spent 2+ hours listening to awful music and being told that there was a "high call volume"... ?</p> <p> </p> <p>Until today I thought Telkom had the worst-ever Call Centre experience, but today Standard Bank wins the prize.</p>