Contact Centre passing the call to each other like a ball

I phoned the contact centre and no one was assisting me, they kept transferring the call around the departments until I was put back to where I started and I spoke with Julia Jones. She was very calm and tried her best to assist. She didn’t forward my call again but instead contacted someone that can assist. I was very frustrated but managed to come down because of Julia Jones. The 5 star is not for Standard Bank… it is for Julia