consultants refuse to assist

I have made 3 payments , two in 2020 and 1 in 2021. My deposit slip is blurry and I requested a electronic confirmation via email. I went to the branch and was told to phone business banking. When I phoned business banking I spoke to Thuli Mdakane and referred me back to the branch. So this is the worst experience I have received from Standard Bank. If they working remotely and have all the resources at their disposal why am I being sent from pillar to post.