Consultants not able to open a deceased estate late account

Good day, On saturday the 18th of July 2020 I went to Standard Bank Wonderpark Mall with the intention of opening a deceased estate account. I have been standing in the queue from 08:48 and only got inside the bank at 11:27; There was a queue inside as well but because I needed help, I was patient hoping to get assistance. I only got to see a consultant at 12:11 whom told me that they cannot open a deceased estate account as there are specialized consultants who will be able to assist in opening the account. She requested for my details and said she will share same with the specialiszed consultant whom will give me a call to set up an appointment.

All i need is for the bank to assist me in opening the account, on saturday i waited 3h11minutes hoping to get assistance but didnt get any. Today alone i've been trying to phone the branch but their phone rang unanswered throughout the day.

I am still trying to come to terms with my fathers passing and the horrible experience from the bank just add salt to the wound.

It is really frustrating having to spend almost half of the day trying to get things done to no success. It is really disappointing for the bank not to have a consultant on duty to assist with such requests.