KA
KELLY A

1 reviews | Active since Jul 2015

14 Jun 2016, 10:51

CONSULTANTS DONT TELL YOU EVERYTHING JUST MAKE YOU SIGN SIGN SIGN

<p>My CHEQUE CARD application with Standard bank was not a good experience, i used Branch ABC in Durban.</p> <p>The lady offered me a credit card along with my cheque elite account & said i should just keep it incase of emergencies. She didnt explain the insurance protecion initiation fee & monthly card price. She made it seem as it was inclusive of the costs that i pay for my Elite cheque account & that everything is linked. I dont appreciate the way this lady ******* me into taking the card, i think because she saw i was younger looking yet i am 26years. I have to pay 2 costs, one for cheque elite acc and one for the credit as well. Which also was not made clear. </p> <p>The consultant didnt explain that in June the following month these charges would be debitted. So i could make arrangements to pay it. As its obvious i want the credit to stay at the amount given ,always. It was meant to be for emergencies only. </p> <p>ITS *******! They butter you up to take the credit card and then you just see money been debitted off your credit card & you wonder why? When you phone the call centre they even more useless - if you even get through, i waited quite some time for an operator.</p> <p> </p> <p>I can see the lady consultant had been doing this for ages , and who knows who else she has made taken credit without explaining every cost. She sits there showing you all the benefits of u-count points and rewards, but doesnt explain or breakdown the policy side of things / initiation fee/ debits / card protection / linking the elite to credit account. I had to call several times for online assistance as the original consultant did not link anything / activate my secure mode as i requested. I recall askign the lady clearly what the cost for the credit card will be& she said a percentage of what i owe. Thats all she said.</p> <p> </p> <p>IM SADENED & ACTUALLY PUT OFF STANDARD BANK AND REALLY feel like closing both my accounts due to this. </p> <p> </p> <p>SOMEBODY please tell me im not alone in this. </p>

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Replies (3)
Standard Bank
Standard Bank's reply14 Jun 2016, 11:33
Official

Good day Kelly

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply14 Jun 2016, 13:38
Official

Good day Kelly

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********

Standard Bank
Standard Bank's reply21 Jun 2016, 06:05
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 21 June 2016.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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