Consultant was rude to me

Good morning I have a credit card with standard bank and it was handed over to stupelberman attorneys. I made an arrangement and I have been consistent with the account. Michelle the manager advised me to get my accounts consolidated and I did so. I’m under debt review and the firm in charge communicated with the bank and they received feedback that they will receive my payments from the debt review firm. This morning I got a call from Nadine who spoke to me like a 2 year old she was rude and spoke over me not giving the change to explain. Can you please address this . I’m really not happy about standard bank I just want to close this account and open an account with another bank.