SK
Simone K
1 reviews | Active since Dec 2012
24 Jun 2025, 12:17
Consultant not very helpful
I have been trying to sort out an active card which is not in my pocession, I contacted a consultant via the banking app. Was informed that the account was closed in 2012 and need to get a closure letter. Now I am very co fused as I have never in the past had an account with Standard Bank? How are my details showing this information.The consultant kept on saying it's a system error that the card is active, yet fails to address the dact that I never had an account and have to wait for a closure letter??
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
24 Jun 2025, 12:19Dear Simone,
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jun 2025, 12:19
Official
Dear Simone,
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
25 Jun 2025, 16:05Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply25 Jun 2025, 16:05
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
SK
Simone K's updateReviewer Update
25 Jun 2025, 16:47Good day,
I will be available at 10h00 in the morning.
I will be available at 10h00 in the morning.
SK
Simone K's update25 Jun 2025, 16:47
Reviewer Update
Good day,
I will be available at 10h00 in the morning.
I will be available at 10h00 in the morning.
SK
Simone K's updateReviewer Update
30 Jun 2025, 13:05I have still not received a call back
SK
Simone K's update30 Jun 2025, 13:05
Reviewer Update
I have still not received a call back
SK
Simone K's updateReviewer Update
30 Jun 2025, 13:57Thank you, I have spoken to someone at the call centre. Issue has not been resolved. I do not understand how I have a credit card sitting with the legal team that has been closed apparently in 2012 and reflects on the app under manage account as active.
How is this even legal?
How is this even legal?
SK
Simone K's update30 Jun 2025, 13:57
Reviewer Update
Thank you, I have spoken to someone at the call centre. Issue has not been resolved. I do not understand how I have a credit card sitting with the legal team that has been closed apparently in 2012 and reflects on the app under manage account as active.
How is this even legal?
How is this even legal?
SK
Simone K's updateReviewer Update
18 Aug 2025, 15:06It's mid August, still had no response as to my query.
Service is really pathetic, unfortunately I cannot cancel this account due to certain factors otherwise I would.
Service is really pathetic, unfortunately I cannot cancel this account due to certain factors otherwise I would.
SK
Simone K's update18 Aug 2025, 15:06
Reviewer Update
It's mid August, still had no response as to my query.
Service is really pathetic, unfortunately I cannot cancel this account due to certain factors otherwise I would.
Service is really pathetic, unfortunately I cannot cancel this account due to certain factors otherwise I would.