Consultant not doing her job

Wow, I don't know where to start. So last week I went to the bayside mall to fica my account as I was receiving a new credit card and when I collect the credit card they told me to fica again. Ok then the card was blocked. So Wednesday I went to the bayside branch to fica, for sitting in the bank for almost an hour to fica the lady that helped me told me it would take up to 24 hours for the card to be ready to use. Today it is 120 hours later and the card is still not active, as this was not my first time with this lady I don't think that she did her job. Last month I went to the branch to get a settlement amount for my loan account she accidentally printed out someone else's homeloan account and when I wanted to transfer the money to pay of my loan I noticed that it was not my account and I almost paid the money over to the incorrect account. Look I don't have time to go into the branch for your consultants faults. I'm working and can't take off every time because they can't do the work. Please follow up with the branch and activate my account as I have give them all the docs needed to fica. To get declined everywhere is not fun anymore. So please sort this out asap.