consultant doesnt know what shes doing

My phone was ****** and had contained many personal information about me hence I had gone to the branch to possibly change my account and contact details. <br> <br> Since I am a private banker. The consultant doesn't even assist much as I must wait for the holiday to be over to contact a private banker who aren't available on weekends.<br> <br> I also called help lines......they couldn't help in any way on the day of the phone being ****** as I just wanted to change my contact number and email at least.<br> <br> I then changed my cell number and the consultant didn't seem to know what she's doing sending me in circles and so unhelpful...<br> <br> I am still getting messages on my old number??? Could she not tell me my new number doesn't update all over? Instead of helping me she's been giving me numbers to contact myself......<br> <br> What the hell am I paying so much bank charges for when I cannot get assistance.....<br> Branch people cannot help.....what are they employed for?<br> <br> Then I cannot have more than one account when I wanted to change my account....<br> <br> <br> Damn disappointed with their service!!!!. Also must run to branches because they are offline.