SR
Samantha R
1 reviews | Active since Dec 2021
21 Dec 2021, 13:23
Consultant didn't close my account
In April or May 2019 I went into clearwater mall branch to close my account and pay off my loan. I was helped by a Janine. I asked her to close my account. because I settled the loan. 2 months ago I received a call from LGR attorneys advising my account was send to them. I explained that I closed my account. Monique form LGR attorneys said I must get a settlement letter from the branch. I email standard bank until today I haven't received any feedback. It wasn't my fault the standard bank consultant didn't close the account. now I am blacklisted for an error from their side. Please help me to get this sorted as standard bank is not responding to my email.
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Standard Bank's replyOfficial
21 Dec 2021, 16:20Dear Samantha R
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***.za
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***.za
Standard Bank's reply21 Dec 2021, 16:20
Official
Dear Samantha R
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***.za
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***.za