Consultant are not experts.

update=========A MONTH and 8 days

A review was updated on 11 OCTOBER 2020 Automated response Automated response 28 October 2020 first human response Conditions Freeze/pause payments for 3 months on the mortgage account. 29 October 2020 Still busy with the account 30 October 2020 Still no word 2 NOVEMBER 2020 send other pressing requests 04 NOVEMBER 2020 NO Response on the mails sent. I called the department. EXCUSE=I had training so haven't updated or gone thru emails. 05 NOVEMBER 2020 Collections department calls, your account is in arrears. CONCERN=my Credit profile in jeopardy = NO EXACT TIME FRAME OF PROBLEM RESOLUTION. NO MANAGER HELP/NO ONE TO ASSIST U EXCEPT FOR THE PEOPLE WHO DO THINGS BY THE Books.

****ed off, its ****ed up to deal with such processes

Today I have asked Mfanafuthi Mhlanga to kindly ask someone in higher post to contact me because I have been dealing with consultants and they seem to not give me a solution. Blaming it on processes. My case is not like any they have dealt with and a ****en procedure isn't going to solve it.

If I need to take it up. They need to tell me so instead of just expecting me to pay 1.4 million and not say a word and not question the processes at hand. I guess the agents and all take advantage of buyers because they know the bank is a ****ty system that is not personified. Instead u deal loops and incompetence