Constantly bad service !!!!

<p>I have been a Standard Bank customer, loyally for 16 years, but the constant headache to get assistance is becoming a bit of a botheration. Not everyone of us have the time to go to a branch to do something as simple as update a phoen number and it is highly frustration when one person says they can assist and they other insists you have to go to a branch. And the same goes for trying to obtain a new U count card. I am paying a monthly fee for a card I do not have and when called to obtain a new one, I am told I need to go into a branch, if that were possible I would not have wasted money in calling. </p> <p> </p> <p>if Standard Bank cannot provide adequate customer service then I will be glad to close ALL my accounts and move to another branch! </p>