Constant Standard Bank Issue

Item: Standard Bank
Rating: 1
Author: Zamahlomuka S

I have been with Standard Bank for the last four months and for the last two months they have failed to take the debit order for my credit card with no valid reason.

Then they hand it over to their collections department like I'm a delinquent payer. This is unacceptable and is now beginning to affect my credit rating.

I have called them several times and nobody has a valid reason or explanation for what is happening. The agents appear to have very little understanding of their systems.

I have tried to resolve this issue internally but it seems i have no option but to escalate to the ombudsman.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

11 Jan 2022, 09:14

Hello Zama

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
***
*** (fax)

Standard Bank's reply11 Jan 2022, 09:14

Official

Standard Bank's replyOfficial

11 Jan 2022, 11:57

Hello Zama

Thank you for allowing us the opportunity to look into your matter.

As per our telephonic conversation this matter has been addressed.

We appreciate your support and loyalty.

Kind Regards
Complaint Resolution Centre
***
*** (fax)

Standard Bank's reply11 Jan 2022, 11:57

Official