jG
jade G
1 reviews | Active since Nov 2013
27 Jan 2025, 08:15
Constant issues with Standard Bank Revolving Loan
On Thursday 23 January I went to the bank for an increase to my revolving loan. I sat there going from one consultant to another because their systems were down. The app was also down. I got home I called the consultant and her system was also giving an issue. I am still waiting after all that trouble for the money to enter my account. This is urgent.
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
27 Jan 2025, 08:20Dear Jade,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Jan 2025, 08:20
Official
Dear Jade,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
jG
jade G's updateReviewer Update
27 Jan 2025, 11:27Hello when will this be resolved. I sat the entire day Thursday trying to get this resolved. We are now on Monday.
jG
jade G's update27 Jan 2025, 11:27
Reviewer Update
Hello when will this be resolved. I sat the entire day Thursday trying to get this resolved. We are now on Monday.
jG
jade G's updateReviewer Update
27 Jan 2025, 11:28And by the way sitting at your bank for 2 hrs because you only have 3 people working at pay weekend is ridiculous
jG
jade G's update27 Jan 2025, 11:28
Reviewer Update
And by the way sitting at your bank for 2 hrs because you only have 3 people working at pay weekend is ridiculous
jG
jade G's updateReviewer Update
27 Jan 2025, 15:35Hello I was told this would be resolved today but it hasn't been yet. I'm conscious of the time and don't want this to roll over to tomorrow. Thank you
jG
jade G's update27 Jan 2025, 15:35
Reviewer Update
Hello I was told this would be resolved today but it hasn't been yet. I'm conscious of the time and don't want this to roll over to tomorrow. Thank you
Standard Bank's replyOfficial
27 Jan 2025, 16:54Good day Jade,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Jan 2025, 16:54
Official
Good day Jade,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
jG
jade G's updateReviewer Update
27 Jan 2025, 17:112 agents said it would be done by cob today. It's past 5pm.
jG
jade G's update27 Jan 2025, 17:11
Reviewer Update
2 agents said it would be done by cob today. It's past 5pm.
Standard Bank's replyOfficial
27 Jan 2025, 18:26Good day Jade,
Thank you for reaching out to us.
The matter is currently being treated as a priority.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
The matter is currently being treated as a priority.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Jan 2025, 18:26
Official
Good day Jade,
Thank you for reaching out to us.
The matter is currently being treated as a priority.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
The matter is currently being treated as a priority.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
jG
jade G's updateReviewer Update
28 Jan 2025, 07:07I'm really disappointed by Khethiwe Serite who promised me this would be resolved yesterday but it was not.
jG
jade G's update28 Jan 2025, 07:07
Reviewer Update
I'm really disappointed by Khethiwe Serite who promised me this would be resolved yesterday but it was not.
jG
jade G's updateReviewer Update
28 Jan 2025, 11:25This is ridiculous. Still not resolved and the agent is not replying. Noone got back to me as promised
jG
jade G's update28 Jan 2025, 11:25
Reviewer Update
This is ridiculous. Still not resolved and the agent is not replying. Noone got back to me as promised
jG
jade G's updateReviewer Update
28 Jan 2025, 12:27So the banker didn't explain that the funds will not be available. I'll have to pay in R10000. Essentially there is no funds available.
jG
jade G's update28 Jan 2025, 12:27
Reviewer Update
So the banker didn't explain that the funds will not be available. I'll have to pay in R10000. Essentially there is no funds available.