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Keletso H

1 reviews | Active since Sept 2017

26 Nov 2020, 00:34

Constant issues with Standard Bank

By far the worst bank I have banked with. Receiving error messages while trying to transfer money to a beneficiary. What on earth is an error 5005 when the funds are reflecting yet I am told it's unsuccessful. And to be honest this bank takes the longest time to have funds reflect on other accounts. It's like we live in the 90s.

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Replies (4)
Standard Bank
Standard Bank's reply26 Nov 2020, 09:14
Official
Dear Keletso Madisakwane

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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KH
Keletso H's update27 Nov 2020, 00:28
Reviewer Update
No one from Standard Bank contacted me. I ended up sitting on the phone to the contact centre for 18 minutes without any assistance. Now I have to visit the branch during the digitisation age.
Standard Bank
Standard Bank's reply08 Dec 2020, 16:16
Official
Hello Keletso

Thank you for posting your comments. 

Your matter has been escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply30 Dec 2020, 13:57
Official
Hello Keletso

Thank you for posting your comment. 

As per our telephone conversation today 30 December 2020, we confirm that the matter is resolved.

Kind regards
Complaint Resolution Centre
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