LH
Lauren H

1 reviews | Active since Sept 2018

29 Sept 2023, 05:38

Constant Inward Payments Delay

Since Standard Bank has this change for clearance for Inward Payments, it has been a disaster! I am working overseas and get paid fortnightly, when I was home in July I completed a form so that my salary will be cleared without me having to do anything since I am not reachable on my South African number and I am out at sea so internet connection is not always the best. Last pay day it took 5 days for the money to arrive in my Standard Bank account and only after I sent an email to inward payments. This payday was 7 days ago and the money is still not in my account. I have already sent 2 emails and I’m starting to wonder what the point of sitting in the bank for 3 hours and completing the form was. I am extremely frustrated because even if this gets sorted out now because my review will be seen, is the same thing going to happen again next payday. Will I have to write a review every payday???? Because I will gladly do so until I get home and I can change banks!!!! I give Standard Bank way too much money for their services to put up with this nonsense!

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Replies (3)
Standard Bank
Standard Bank's reply29 Sept 2023, 07:44
Official
Hi Lauren

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
LH
Lauren H's update13 Oct 2023, 05:57
Reviewer Update
All I’m going to say is AGAIN!
Standard Bank
Standard Bank's reply13 Oct 2023, 07:16
Official
Hi Lauren

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards
 Standard Bank Hello Peter Team
 ***