HJvR
Hennie Janse van Rensburg

1 reviews | Active since Sept 2012

21 Oct 2016, 16:30

Constant Incompetence

<p>I have been with Standard Bank for Year, and it has not been a pleasant period at all. The latest issue is that the Instand Money feature is not deactivated for me, because my ID / Password details are not on the system. Great, but how was I able to bank (FICA) with Standard Bank for years and be able to use the functionality, and now I can't?</p> <p>Call the Customer Care Line, wait for 20 minutes to talk to a lady that just refer me the a branch. Again great example of a company that is *********** and the client has to jump through hoops to correct the company's mistake. FNB / Investec await my call on Monday, and expect my salary by the end of next week.</p>

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Replies (1)
Standard Bank
Standard Bank's reply24 Oct 2016, 10:05
Official

Good day Hennie

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Best regards,