consolidation dispute

I am so dissatisfied and frustrated by the nonsense service that I am getting right now from standard bank this thing has been going on for over a month now I app**** for a consolidation loan which was granted all the debts are with standard bank right 4 loans of standard bank were suppose to be paid off as per the contract stipulated.

Now they go on to pay only 3 of the loans listed on the approved contract I then go on to ask what about the forth one I am told it’s due to insufficient funds 😏 now make it make sense how so 🤷♀️ fine I was still not given a direct answer been sent from pillar to post

Right I say to them please pay what it left in the Advance acc ( consolidation acc) to the loan acc I will then settle what will be outstanding on the loan still they can’t do that like what bull is this 🙄 instead I am told that money from consolidation acc can’t be paid to Cheque/loan acc mid-due I still need to pay for this money that I have no access whatsoever to 😡😡😡😡

What I am failing to understand is the fact that i need to pay the full installment of the consolidation loan while the money that I was approved for was not paid out in full 😡on top of that I still need to pay off the loan that was not settled as per the agreement 😏 how is that fair

I have been banking with standard bank for more that 10 years this worst service ever received Debt care department it’s the worst

I need this mess to be fixed I am not going to be looted by standard bank I work to hard for my earnings and I deserve fairness *** And Vele Shlangu are some of the agent dragging the department down worst service ever