Consistent Poor Service

<p>I have had a few problems since opening my account at Standard Bank, Bedford Gardens. On Saturday this past week I went to the branch to apply for a personal loan. I didn't realize that I was missing a July payslip and was advised by the consultant that I could not go ahead with the application on my full gross salary based on this, even though the missing payslip was from 3 months ago, and after I could prove my total gross salary before and after this period with my previous and current payslips. I offered to email this through as a solution as it appeared that our accountant had not sent it to me. The consultant could not help me with this solution. I know there are procedures and policies, but there was no attempt made to assist me. She then advised that I could apply via my internet banking, but when I explained that I had made several attempts to apply online and had been advised to call the bank to speak to a consultant, that this had not been a viable option, she rolled her eyes. I was immediately infuriated and left the bank. I just feel that there is no commitment to service at this branch and it is not the first time I have battled with this branch. I am a good customer who pays my dues and I would really appreciate some help in this regard. Further, today I attempted to make a purchase online via PayPal and both on my credit and debit cards, the transaction was declined by the bank. I received a call to be notified that my cards would be blocked and that I would need to call or visit the bank to unblock the cards. Again, poor show from Standard Bank. I'm truly frustrated and would really value some help. </p>