Consistent Bad Service over the past Month

I'm usually a big advocate for Standard Bank but I have consistently received terrible service and lies from the call center in the last month and am now frustrated to the points, I'm actually considering moving. I app**** to have my home loan bond converted to an Access account at the Bloemfontein Business Center branch. It would take 5 working days they said. I called the call center 10 days later for an update and they advised there's no record of the application. I reapp**** on the phone, and apparently this has now successfully been changed but all the excess funds that I've transferred into my homeloan account is now gone. I asked and they advised this was because it takes TEN WORKING DAYS to clear the homeloan payment into the account after which the excess balance would show, but they would have the amount recalculated and it would correctly reflect. Still nothing. This is now a month after my initial request and I'm still no where near gaining access to R37k which I've overpaid into my homeloan account. Every time I call it's a different story and I'm now tired of it. Will be looking for an institution with better service and concern for it's customers.