Consistent Bad Service

I completed and sent through a statement of dispute on the 8th of October 2015 and received an automated email advising that I would receive a response by the 20th of October 2015, still no response has been received meaning that I again will need to take time out of my day to follow up.<br> <br> In the past due to inefficient online security measures from Standard Bank my husband and I have fallen victim to hacking ****s losing our hard earned money and to add insult to injury received a vague response accusing us of being negligent despite having a Standard Bank manager vouch for our immediate reaction the ****. Unfortunately we didn't have the money to take the issue further. It is apparent from all the complaints on this website alone that we aren't the only ones who have been treated this way by Standard Bank.<br> <br> Honestly Standard Bank, you can't go on treating your clients this way. It's appalling!