AM
Albertus M

1 reviews | Active since May 2022

26 Mar 2025, 11:17

Congratulations to Trycourt amidst the chaos

As an institution, I give the Standard Bank a very low rating based on my experience with Online Banking for Business over a number of weeks. But this review is actually to congratulate a call centre operator called Trycourt. On Monday he managed to find a way for me to be able to transact on my business account after not having been able to do so for a few weeks. Well done, Trycourt! I gave you the top rating on the call feedback - may you keep providing excellent customer service amidst the chaos created by the introduction of the so-called "New and improved Online Banking for Business".

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Replies (1)
Standard Bank
Standard Bank's reply26 Mar 2025, 11:48
Official
Dear Albertus

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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