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Willie S

1 reviews | Active since Mar 2009

29 Aug 2022, 13:34

Congested voice channels & dead rearing trumpet music

Where does this bank get their insane trumpet music they play on their congested dial in channels where you have to hold on for at least half an hour at a time !

0
Replies (5)
Standard Bank
Standard Bank's reply29 Aug 2022, 14:16
Official
Hello Willie 

This is not the level of service we strive for. We understand your frustration and would like to help. 

We would like to get you sorted as soon as possible. 

Kind regards 
Standard Bank Help Centre 
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WS
Willie S's update29 Aug 2022, 16:52
Reviewer Update
Well good luck, as it is nigh impossible to get a proper response on a number of matters, and it seems half the staff have passed on after being forced to get their 'arm juice' to keep on working there.
Standard Bank
Standard Bank's reply29 Aug 2022, 16:58
Official
Good Day 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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WS
Willie S's update01 Sept 2022, 20:06
Reviewer Update
So I am getting referred back to call the original number where after half an hour listening to the insane trumpet music, they could not help me & Standard Bank tried to call me on a cellphone number I had about 20 years ago? No end in site, ping-pong well in progress !
Standard Bank
Standard Bank's reply02 Sept 2022, 08:02
Official
Hi Willie

Thank you for bringing your concerns to our attention. 

Your concerns have been escalated to our management team. 

We appreciate your support and loyalty.  

Standard Bank Help Centre
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