Confusion call centre agents

I changed my debit order details on 27 march at fourways branch on 27 March for my vehicle finance back to Standard bank from ABSA as i am closing my ABSA account. This weekend standard bank tried to debit off the money from the ABSA account which i no longer use. I called the call centre and spoke to a useless consultant by the name of Glisa at 12:45. I called again to find out why the money was not debited from the correct account and the consultant i spoke to checked and saw my request but it was still pending a month later, she put me on hold as she was going to speak to her team leader and was left on hold for over 30 mins until i dropped the call.I have had the worst experience with Standard bank call centres. Please Standard Bank reverse the debit order and whilst you are at it ,pay ABSA for the incurred charges of a bounced debit order.