CONFUSION BETWEEN CONSULTANTS

<p>Good Day. I have submiited 2 claims to standard bank insurance. one claim was MDR ********** 0979 ( underwritten by AIG), all documents were checked and submitted by the consultant from the Chatsworth Branch (KZN). Second claim was CHL ********** 73( underwritten by Liberty). all documents were checked and submiited by consultant at the branch. I have received only one payment on 27th March 2017. Now both departments for each claim, are saying they made the payment. Obviously, the departments have lack of communication. I need this resolved as claims were submitted at end of last year. Thank you for your cooperation. Client Name : Mr Pravendra Allopi ( ********** 099082).</p>