Confusion and No service

App**** and got approved for a readvance and further loan on my homeloan. Was advised to go to a branch and fill a paymentform for the readvance and attorneys were appointed for the registration of the further bond. The attorneyscontacted me and sent me their statement of account for their fees but then advied me that the instruction that they got from standardbank was that no money was to be paid out to me. followed this iwth the bank and to date no one is clued up on what is happening. Called the bank put on hold until my airtime ran out and none of the consultants called me back. the last two consultants I spoke to were Bongani and Thoko. I wish the bank can advise what is going on cause if they cannot offer me a service is for them to say then i can take the businesss somewhere else.