RP
Ruben P

1 reviews | Active since Mar 2009

11 Dec 2017, 11:32

Confusing / Illogical Credit Card function

Standard Bank seems to make the most simplest of transactions overly complicated and confusing. The logic of which I fail to understand. On the 5'th of December I withdrew an amount from my credit card, 5 days later I transferred the amount I withdrew back to my credit card. You would think it makes it a simple debit and credit solution, what I take I give back, a simple cancelling out is required. NO, according to their consultants an IMPOSSIBLE task, something that just CANNOT be done. The amount I paid back gets allocated automatically to all the plans, fine, but your telling me that you cannot manually allocate the amount to cancel out what makes logical sense, you telling me I have no control over what plans I want to pay on my credit card, I call bull. Get you act together Standard Bank. Maybe it's time for me to look for another bank, I have left others for far less.

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Replies (2)
Standard Bank
Standard Bank's reply11 Dec 2017, 11:42
Official

Dear Ruben

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

Regards

Clint Petersen

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply10 Jan 2018, 08:53
Official

Dear Ruben

Thank you once again for your posting.

I refer to our email communication with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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