1 reviews | Active since Jan 2017

05 Sept 2018, 13:33

Confusing

Standard bank internet and cellphone banking just made a big error. I am waiting for a larger amount of money to be paid in my account, logged on now and showed my available balance was high, latest balance the same but showed no payment in on statement. When i logged in again now its suddenly changed and the available balance is what it was this morning.

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Replies (4)
Standard Bank
Standard Bank's reply05 Sept 2018, 13:34
Official

Good Day

We apologize for the inconvenience and frustration in your experiencing.

We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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*** (fax)
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Best regards,

Standard Bank
Standard Bank's reply05 Sept 2018, 14:17
Official

Good Day

We apologize for the inconvenience and frustration in your experiencing.

We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
***
*** (fax)
***

Best regards,

Standard Bank
Standard Bank's reply05 Sept 2018, 14:18
Official

Good Day

We apologize for the inconvenience and frustration in your experiencing.

We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
***
*** (fax)
***

Best regards,

Standard Bank
Standard Bank's reply07 Sept 2018, 09:12
Official

Dear Jennifer Pretorius

Thank you once again for posting your comments.

I refer to our telephonic conversation and email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Best regards,