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Caylin D

1 reviews | Active since Feb 2023

22 Feb 2023, 08:17

Confused and worried

I app**** for a credit card through my standard bank app and was contacted by a contact center on January 22, sent all documentation needed by January 23 to (***) I was skeptical about sending my information and since then I have gotten one email from them and that was a response to me asking what's going on with the process, the response was "Good day ma’am, Kindly note that the application is in progress.Regards, Document Collection Team" it's been over a month now I think by now I should have some idea of what's going on.

I keep checking my bank account and statement in fear that I have been ****med.

0
Replies (14)
Standard Bank
Standard Bank's reply22 Feb 2023, 08:22
Official
Hi Caylin

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team
*** 
CD
Caylin D's update22 Feb 2023, 08:50
Reviewer Update
Oh wow that was a fast reply, thank you so much👌.. Will update once called.
Standard Bank
Standard Bank's reply22 Feb 2023, 08:53
Official
Hi Caylin

Thank you for getting back to us. We take these matters very seriously and can assure you that we will be attending to your query with urgency. 


Kindest regards, 
Standard Bank Hello Peter Team
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CD
Caylin D's update25 Feb 2023, 00:16
Reviewer Update
Been more than 48 hours and no update, email or phone call..
Standard Bank
Standard Bank's reply25 Feb 2023, 16:13
Official
Good day Daylin

Our sincere apologies for the delay.

We have flagged this matter with our team and we will reach out  to you soon.

Please be on the look out for our feedback.

 
Kindest regards, 
Standard Bank Hello Peter Team
*** 

 



CD
Caylin D's update01 Mar 2023, 21:29
Reviewer Update
Can I please have an ETA, beause it's been a week now.
CD
Caylin D's update01 Mar 2023, 21:30
Reviewer Update
After waiting for WEEKS.
Standard Bank
Standard Bank's reply02 Mar 2023, 07:33
Official
Dear Caylin

We truly apologize for the delay in this matter being resolved. 

Kindly await a call from the agent dealing this matter by end of Business today. 
 
Kind regards, 
Standard Bank Hello Peter Team
*** 
CD
Caylin D's update04 Mar 2023, 11:38
Reviewer Update
Still waiting after I was sent a text messages saying that the service request resolved and I should get a call 2 days ago and dololo nothing.
Standard Bank
Standard Bank's reply04 Mar 2023, 11:45
Official
 Dear Caylin

We truly apologize for the delay in this matter being resolved. 

We have notified the team of your concerns. 

Kind regards, 
Standard Bank Hello Peter Team
*** 
CD
Caylin D's update07 Mar 2023, 09:43
Reviewer Update
Can I have a number to contact because this is beyond ridiculous now...and I'm tired of these automated looking responses.
Standard Bank
Standard Bank's reply07 Mar 2023, 10:06
Official
Good Day Caylin

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***
CD
Caylin D's update11 Mar 2023, 17:48
Reviewer Update
Hai shame yall very useless. 🤞
Standard Bank
Standard Bank's reply12 Mar 2023, 08:14
Official
Hi Caylin

We apologise for the delay we will follow up and get back to you.

Kindest regards, 
Standard Bank Hello Peter Team 
***