Confused

Dear Standard Bank

I had opened a new account with you and the old one has not been closed and therefore has still collected charges. The charges are now at 4000.00 which no one contacted me to inform me of this and suddenly I was handed over. The collection company is called Vertex solution which I had an arrangement with. On the 19th of October I received a section E19 letter from Brodkin Attorneys. I assumed that the account had been taken from Vertex and handed to Brodkin. Therefore for October I paid Brodkin attorneys only to have Vertex Solutions contact me for their payment. Standard bank, how can one account be handed to two collection companies which as far as I am concerned is the fault of Standard Bank because your consultants did not contact me to alert me to the account or arrange payment. It is obvious the right hand does not know what the left hand is doing. therefore I have been handed over to two collection agencies. If I have to stay with the collection company I prefer Vertex solutions. The consultant that contacted me on my previous posts said that the statements were sent to my old address but who updates the email address of an old account? Please can you rectify this as the account is only R4000 and not 40000.00.