conflicting stories

I fell behind with my car payments due to an accident i had in june 2014 on the 9th January 2015 standard bank reposessed the vehicle ,on monday i phone the third paty stdbank contracted to fetch the car for a contact person @ std bank ,the gave me Wendel's number and after many failed attempts to get hold of him i finally spoke to him a week later and asked for the amount i need to pay to get my car back he confirmed i need to pay in R10194 to get it back on the 22 January while @ the bank i phone him to confirm the amount and ask is that the full amount which he confirmed i then do the transfer and email him POP he then advises to phn him back on tuesday as the payment takes time to reflect i phn back on tuesday and he confirms payment was received i need to speak to trish or megan to arrange collection of my car after getting voice mails or engaged tones for abt three days i get to speak to trish and she refers me to megan who is dealing with my account megan then informs me i need to pay in ano additional R5700 for storage towing and interest why wasnt this information conveyed in the first place now although im uptodate they going to sell my car please help very disgruntle